Add the desired item to your shopping basket and you will be automatically redirected to the order page. On this page you will see an overview of all the products in your shopping basket. Here you can add or remove items as desired. Then click on ‘Checkout’ to continue with the order.

Fill in your details and choose a payment method, such as iDEAL, Apple Pay, Bancontact or Credit Card, to complete your order. After completing your order, you will receive a confirmation email. As soon as your order has been shipped, you will receive a shipping confirmation and, if applicable, a message to pick up your parcel.

The prices do not include shipping costs, which are charged to the customer during the ordering process. For deliveries within the Netherlands, the shipping costs are €5.00 per shipment. For other countries within the EU, a surcharge may apply.

After your order has been shipped, you will receive a confirmation email with a tracking number that you can use to follow your parcel.

If you have not received a confirmation email, please contact us by filling out the form under ‘Contact’ or give us a call.

Yes, you can specify a different delivery address in your account.

You can pay in various ways via the webshop:

Payment method

• iDeal & Bancontact: Pay online via your own bank.
• Credit card: Visa, MasterCard, American Express and Maestro.
• PayPal, Shop & GooglePay: Online payment option where you only need to log into your account to complete a payment with your bank account or credit card.
• Klarna: Post-payment in instalments.

Credit card payments may sometimes be declined due to potential vulnerability to fraud. We have no insight into the reason for the rejection. You can contact your bank for more information or try placing your order again using a different payment method.

Check whether the amount has been debited from your bank account. If not, the payment has failed and you have not paid anything. You can then place the order again. If the amount has been debited, but you have not yet received a confirmation, we advise you to be patient. It may take several hours before we receive payment from the payment provider. If you still have not received a confirmation after 4 hours, please contact us and have your order details, as listed with the payment, ready.

All prices listed include VAT.

With Track & Trace, you always find the latest information about your parcel. Enter your order number or tracking number to immediately see the expected delivery date.

Track & Trace is a unique identification code that is attached to your parcel as soon as it is dispatched. With this code, you can track the status and location of your parcel online. By entering the code on the carrier's website, you get up-to-date information on the expected delivery date, any stopovers and the time of delivery. Track & Trace gives you more control and security over your order and allows you to see where your parcel is at any time.

Delivery is provided by DPD or DHL. For large orders, we drive ourselves or use the logistics of our importer/manufacturer.

You can collect your order from a collection point, provided the carrier offers this option. You will find more information about this in the Track & Trace e-mail you receive.

Check the Track & Trace to check whether DPD and DHL also deliver to you on Saturdays.

The item will be delivered to your home address once. If you are not at home, the parcel will be taken to a collection point, where you can pick it up. You can also choose a new delivery date or location. Check out the options offered by the delivery service.

Make sure you inform us in advance with your personal details and Track & Trace code. Please use the Contact page of our website to do so, so that we can recognise and track your shipment.

Returns must reach us within 30 days.

Products should be in their original, unopened packaging and unused. Use a shipping outer box and do not attach original shipping stickers or receipts on the original packaging, but on the outer box. Provide sufficient padding to prevent damage. Always ship with Track & Trace, as you remain responsible for the return until it is received by us.

Dryluxe - Emtra Hygiene Service
Attn: Returns Department
Beechavenue 54-80
1119 PW SCHIPHOL-RIJK
THE NETHERLANDS

Yes, it is possible.

Dryluxe - Emtra Hygiene Service
Attn: Returns Department
Beechavenue 54-80
1119 PW SCHIPHOL-RIJK
THE NETHERLANDS

No, the return costs are at your own expense.

We will refund the full purchase price (excluding shipping and material costs) as soon as possible, at the latest within 14 days of receipt of the returned products.The refund will be made via the same payment method you used when making the purchase, with no handling or other charges.

About 5 working days after receiving the product.

This is possible. Please contact us for this. This applies in particular to professional hairdressers who cannot do without the device.

The costs are determined during the inspection of the appliance. Before the repair, you will first receive a cost overview, and after your approval we will start the repair.

ElectroStop is a built-in RCD earth leakage circuit breaker that shuts off power immediately in the event of leakage current, for extra protection against electric shock.

In damp rooms, the risk of short circuits and electric shocks is higher. An RCD earth leakage circuit breaker detects dangerous leakage current and switches off the current immediately, preventing accidents.

Yes! Although the Valera hair dryer is designed for professional use in hotels and wellness centres, it is also ideal for home use, especially in humid bathrooms.