General terms and conditions

The present General Terms and Conditions are used by:

Dryluxe - Emtra
Beechavenue 54-80
1119 PW SCHIPHOL-RIJK
The Netherlands

Indicated in the trade register at the Chamber of Commerce in Amsterdam under number 63430487, VAT number of NL 855233138B01.

Emtra can be reached by telephone at telephone number +31 (0) 20 6586150 and furthermore by e-mail by sending an e-mail to info@emtra.eu.


Article 1 Definitions
Words used in these General Terms and Conditions, in singular or plural, which begin with a capital letter, shall have the meaning of the words in italics as they are defined below in this article.

1.1 General Terms and Conditions: these General Terms and Conditions.

1.2 Order procedure: the procedure, which the Customer goes through interactively on the Website, in order to order Goods.

1.3 Customer: Emtra's counterparty with whom Emtra enters into an Agreement.

1.4 Agreement: agreement, of which the General Conditions form an integral part, concerning the purchase and delivery of Goods.

1.5 Parties: Emtra and Customer jointly.

1.6 Emtra: the party which makes use of General Conditions, also the other party of Customer.

1.7 Website: the website of Emtra, to be found under the URL <http://www.emtra.eu>.

1. 8 Goods: goods which Emtra offers on its Website, which goods Customer can order.


Article 2 Applicability
2.1 The General Conditions apply to all Agreements, any (e-mail) newsletters, the Website, the Order procedure as well as contacts and/or (legal) acts between Parties.

2.2 Applicability of general delivery or payment terms and/or other general or special terms of the Customer is expressly excluded.


Article 3 Formation of Agreement
3. 1 The Goods offered on the Website with corresponding prices apply as a non-binding offer, which can be accepted by Customer by going through and completing the entire Order procedure.

3.2 Emtra does not guarantee that the offer as referred to above is without errors and/or omissions. Printing and printing errors are therefore expressly reserved and can be a ground for not fulfilling the Agreement. If Emtra decides to do so, it will inform Client immediately.

3.3 If for any reason whatsoever, including the situation as referred to in the last sentence of the preceding paragraph, the Agreement is not concluded, or is dissolved, Emtra shall ensure that - if an advance payment has been made by the Client - the amounts paid, including the initial shipping costs, will be refunded to the Client as soon as possible. This reimbursement is in any case within 30 (thirty) days.


Article 4 Prices and payment
4.1 Prices as mentioned on the Website are exclusive of VAT, and inclusive of other government-imposed levies. Prices do not include shipping costs. These are charged to Customer during the Order procedure.

4.2 Emtra is entitled to adjust prices at any time. The latter has no consequences for current Agreements, which will be executed at the agreed prices in case of price increases.

4.3 The amounts due can be paid by Customer in three different ways:
a. by means of electronic prepayment (during the Order procedure);
b. by means of prepayment by bank transfer (through the Bank);
c. or by payment to the postal delivery person if and to the extent that ‘cash on delivery’ is chosen by the Customer during the Order procedure.


Article 5 Delivery period
5. 1 The delivery times as stated on the Website and as well as in confirmation emails are indicative.


Article 6 Right of withdrawal
6.1 The Client has the right to return the delivered Goods to Emtra within 30 days after receipt, without giving reasons, provided that:
a. Goods are in the original and unopened packaging and have not been used;.
b. the Goods are returned at the expense of the Client, packages not sufficiently stamped will not be accepted by Emtra;
c. Client is himself responsible for the way of sending and for the risk of the package -and this responsibility and this risk are hereby accepted by Client- until Emtra has taken receipt of it.

6.2 The revocation applies as a resolutive condition whereby Client is entitled to a refund of what has already been paid. Article 3.3 applies accordingly in case of revocation.


Article 7 Complaints
7.1 If and in so far as in the opinion of Client the characteristics of the Goods do not comply with the Agreement, Client shall consult with Emtra after which Client has the right to return the Goods to Emtra provided:
a. Client has immediately inspected the delivered Goods after receipt and has notified any defects to Emtra in writing within a reasonable time;
b. the contact page has been completed and sent https://dryluxe.eu/pages/contact-dryluxe
c. the Goods are returned at Client's expense, packages not sufficiently stamped will not be accepted by Emtra;
d. Client is himself responsible for the way of sending and for the risk of the package -and this responsibility and this risk are hereby accepted by Client- until Emtra has received it.

7.2 If after examination by Emtra it appears that the properties of the Goods do meet the Agreement, Emtra will consult with Client.

7.3 If after Emtra's investigation it indeed turns out that the conformity (meaning that the delivered Goods must have the properties which the Client may expect on the basis of the Agreement under normal use) does not comply with the Agreement, the Client is entitled to a replacement Good, if still deliverable, and restitution of the shipping costs as meant under b of Article 7.1. Should the replacement Good not be available, the Customer is entitled to:
a. to select a replacement Good to the value of the Good which did not meet the requirements, if the selected Good is more expensive than the Good which did not meet the requirements, the Client shall pay the difference in price, if the selected Good is cheaper than the Good which did not meet the requirements, the Client shall be refunded the difference in price, whereby the last sentence of article 3.3 shall apply accordingly;
b. restitution of the value of the Good which counts as (partial) termination of the Agreement, whereby the last sentence of article 3.3 applies accordingly.

7.4 Where in the previous paragraph reference is made to the value of the Good, the price agreed in the Agreement is meant.

7.5 During the period referred to in article 6.1, the Customer may also exercise the right granted in that article. However, with a completed claim form, the procedure as in this article is assumed.


Article 8 Processing personal data
8.1 If and insofar as personal data of the Customer are processed, such processing shall only apply to:
a. to be able to execute and enforce the Agreement;
b. subject to the restriction of the following paragraph, to inform the Client about (new) products and services of Emtra.

8.2 For sending commercial communications by electronic means to Clients (such as for example, but not exclusively e-mail newsletters and SMS messages) as meant in the previous paragraph under b, the Client's explicit permission is requested during the Order procedure, and only if this permission is granted by the Client will Emtra send these communications.

8.3 The Client is at all times entitled to inspect her personal data free of charge and to have these data adjusted by Emtra in case of inaccuracies if desired.


Article 9 Applicable law, complaints and disputes
9.1 Dutch law applies to the Agreement and further resulting agreements.
9.2 If and insofar as there is a complaint, Client shall contact Emtra, which contact can be by telephone, in writing and electronically. The contact data which can be used for this are mentioned at the top of these General Conditions Emtra will react to a complaint as referred to above within 30 (thirty) working days at the latest.
9.3 This Agreement shall be governed by Dutch law and submitted to a competent court in Amsterdam, unless under mandatory law another Dutch court is applicable.


Article 10 Other provisions
10.1 Emtra is at all times entitled to amend these General Conditions. Current Agreements will be fulfilled under the old agreed conditions after modification of the General Conditions.

10.2 If and insofar as log-in data have been provided by Emtra for the Order procedure, Client shall take care of these data himself. These data are strictly personal and may under no circumstances be transferred. Client is himself responsible for the consequences of careless handling of these data.