Add the desired item to your shopping basket and you will be automatically redirected to the order page. On this page you will see an overview of all the products in your shopping basket. Here you can add or remove items as desired. Then click on ‘Checkout’ to continue with the order.

Fill in your details and choose a payment method, such as iDEAL, Apple Pay, Bancontact or Credit Card, to complete your order. After completing your order, you will receive a confirmation email. As soon as your order has been shipped, you will receive a shipping confirmation and, if applicable, a message to pick up your parcel.

The prices do not include shipping costs, which are charged to the customer during the ordering process. For deliveries within the Netherlands, the shipping costs are €5.00 per shipment. For other countries within the EU, a surcharge may apply.

After your order has been shipped, you will receive a confirmation email with a tracking number that you can use to follow your parcel.

If you have not received a confirmation email, please contact us by filling out the form under ‘Contact’ or give us a call.

Yes, you can specify a different delivery address in your account.

You can pay in various ways via the webshop:

Payment method

• iDeal: Pay online via your own bank.
• Credit card: Visa, MasterCard, American Express and Maestro.
• PayPal: Online payment option where you only need to log into your PayPal account to complete a payment with your bank account or credit card.

Credit card payments can sometimes be declined due to possible fraud sensitivity. We have no insight into the reason for the refusal. You can contact your bank for more information or try to place your order again with a different payment method.

Check whether the amount has been debited from your bank account. If this is not the case, the payment has failed and you have not paid anything. In that case, you can place the order again. If the amount has been debited, but you have not yet received confirmation, we advise you to be patient. It can take several hours before we receive the payment from the payment provider. If you still have not received confirmation after 4 hours, please contact us and have your order details, as stated during the payment process, at hand.

All prices listed include VAT.

With Track & Trace you can always find the most recent information about your parcel. Enter your order number or tracking number to immediately see the expected delivery date.

Track & Trace is a unique identification code that is linked to your parcel as soon as it is sent. You can use this code to track the status and location of your parcel online. By entering the code on the carrier's website, you will receive up-to-date information about the expected delivery date, any stops along the way and the time of delivery. Track & Trace offers you more control and certainty about your order and allows you to see where your parcel is at any given moment.

Delivery is provided by DPD or DHL.

You can pick up your order at a pick-up point, provided the carrier offers this option. You will find more information about this in the Track & Trace email you receive.

Check the Track & Trace to see if DPD and DHL also deliver to you on Saturdays.

The item will be delivered to your home address once. If you are not at home, the parcel will be taken to a pick-up point where you can collect it. You can also choose a new delivery date or location. View the options offered by the delivery service.

Make sure you inform us in advance with your personal details and Track & Trace code. Use the Contact us page on our website for this, so that we can recognise and track your shipment.

Return shipments must be received by us within 30 days.

Products must be unused and in their original, unopened packaging. Use an outer box for shipping and attach any shipping stickers or receipts to the outer box, not to the original packaging. Use sufficient padding to prevent damage. Always send with Track & Trace, as you remain responsible for the return shipment until it is received by us.

Dryluxe - Emtra Hygiene Service
Attn. Returns Department
Beechavenue 54-80
1119 PW SCHIPHOL-RIJK
THE NETHERLANDS

Yes, that is possible.

Dryluxe - Emtra Hygiene Service
Attn. Returns Department
Beechavenue 54-80
1119 PW SCHIPHOL-RIJK
THE NETHERLANDS

No, you will have to pay the return postage yourself.

We will refund the full purchase price (excluding shipping and materials costs) as quickly as possible, at the latest within 14 days of receiving the returned products.

The refund will be made using the same payment method you used for the purchase, without any administration or other costs being deducted.

Approximately 5 working days after receipt of the product.

That is possible. Please contact us about this. This applies in particular to professional hairdressers who cannot work without the device.

The costs will be determined during the inspection of the device. Before the repair, you will first receive a cost estimate, and after your approval, we will start the repair.